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Missing Invitations

sue pemberton Jul 29, 2015 10:53PM BST

Hi

I've invited a number of people who haven't received an invitation (yes, they've checked their spam/junk folders), and I can't resend them because your system says they're already invited.

This is causing me huge problems and I'm not able to invite the people I want to.

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Katie Jul 30, 2015 07:33AM BST Come Round Project Manager

Hi Sue,

Unfortunately a lot of people are facing the same problem because certain email providers seem to be blocking our emails from our system to your guests. We are waiting to hear back from said providers with a solution, but in the meantime we are taking names of people who are having problems, so I will put you on that list.

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Tona Jul 30, 2015 11:08AM BST
More than half of my would be guests have not received their invites, all hsve checked spam etc. Hotmail and outlook email addresses.
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Michaela Aug 02, 2015 08:44PM BST
I'm having the same problem, the majority of people I've invited haven't received their invites (I didn't even know I was accepted to actually invite people until I received a text message from the come Round team today as I hadn't got the email!)
I've even used alternative emails for some of my guests but those haven't gone through either (hotmail/gmail etc)

I'm really worried now that this will stop me being accepted as I'm desperate to host and all my guests are waiting to accept their invites ...we could all do with getting rid of hair!
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chelsey wood Aug 18, 2015 04:46PM BST
hiya, i am having the same problem. I have invited guests but none have received their emails, is there anything i can do as i dont want to miss out xx
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Debbie Vincent Sep 11, 2015 02:34PM BST
I'm also having this problem?
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Daniela Marra Sep 16, 2015 08:35PM BST
I am having trouble too, I've sent and resent the invites but only 3 of my guests have received them.
Up 1 rated Down
Katie Sep 17, 2015 12:39PM BST Come Round Project Manager

Hi Daniela,

As stated in our recent email to you about being selected, it can sometimes take up to 48 hours for emails to make their way through the system. We advise to leave 48 hours before resending your invites otherwise these resent emails can block up our servers leading to further delays in guests receiving emails. Please wait 48 hours before trying again to resend emails.

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Daniela Marra Sep 23, 2015 04:48PM BST
Thanks for your reply.
I am waiting for two emails more emails to arrive I'm just worried i won't get the replies in time I have 7 replies, I need 2 more, I have resent the emails a few times waiting 48 hours in between what can I do now?
Thanks
Daniela Marra
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Katie Sep 23, 2015 04:57PM BST Come Round Project Manager

Hi Daniela,

We can manually override this and we’ll final cut approve you manually – could you let me know which party this relates to?

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Daniela Marra Sep 24, 2015 05:36PM BST
Hi Katie, it's for the now that's what I call sing party, do you need to know the two people that haven't received the invites yet?
Thanks
Daniela Marra
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Sarah pilbeam Sep 30, 2015 07:37PM BST
I am also having this problem
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Wendy Oct 07, 2015 12:43PM BST Come Round Project Manager

Hi Sarah – which party is this for? Now…Sing?

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Wendy Oct 07, 2015 12:44PM BST Come Round Project Manager

Hi Daniela – don’t worry. All is good. You’re getting a pack as you have 9 guests who have replied.

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claire anslow Jul 25, 2016 06:26PM BST
Please help i have 10 invites pending but they say they haven't recieved an invite this is for the aquabeads party
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Katie Jul 26, 2016 10:51AM BST Come Round Project Manager

Hi Claire – please allow up to 24 hours for e-mails to send.

Thanks,

Katie

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